Refund and Returns Policy

Last Updated: November 2025

We value customer satisfaction and strive to ensure all TCL appliances reach you in perfect condition.

1. Eligibility for Returns

You may request a return or exchange if:

• The product arrives damaged or defective

• The product received is not what you ordered

• The product malfunctions within the warranty period

Returns must be requested within 48 hours of delivery.

2. Conditions for Returns

For a return to be accepted:

• The item must be in its original condition

• Original packaging, accessories, and manuals must be intact

• A valid receipt or order number must be provided

3. Non-Returnable Items

• Items damaged due to misuse or negligence

• Appliances with broken seals (unless defective)

• Items returned after 48 hours without prior communication

4. Refund Process

Refunds are issued after product inspection.
Refund options include:

• Full refund via mobile money or bank transfer

• Exchange for a similar item

• Store credit

Refunds are processed within 7–10 business days.

5. Warranty Claims

All TCL products come with a manufacturer’s warranty.
Warranty service is provided at authorized TCL service centers in Kenya.

6. Contact for Returns

Call or email our support team:
Phone: +254 727 296 190
Email: sales@tclhub.co.ke