Privacy Policy

Last Updated: November 2025
Business Name: TCLHUB Kenya
Location: Tsavo Road, Benjoe House, Ground Floor B2, Nairobi CBD
Phone: +254 727 296 190
Email: sales@tclhub.co.ke

1. Introduction

TCLHUB Kenya (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using TCLHUB.CO.KE, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following information:

a) Personal Information

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Payment details (handled securely by third-party payment processors)

b) Non-Personal Information

  • Device information

  • Browser type

  • Pages visited

  • Cookies and analytics data

3. How We Use Your Information

We use personal information to:

  • Process and deliver orders

  • Provide customer support

  • Improve website performance

  • Send order updates and confirmations

  • Prevent fraud and enhance security

  • Marketing communications (only with your consent)

4. Data Protection and Security

We implement technical and administrative measures to safeguard your data from unauthorized access, loss, misuse, or alteration.

5. Sharing of Information

We may share your information with:

  • Delivery partners

  • Payment service providers

  • Service providers supporting website operations
    We do not sell or lease your personal information to third parties.

6. Cookies

TCLHUB.CO.KE uses cookies to improve user experience, track performance, and personalize content. You may disable cookies through your browser settings.

7. Your Rights

You have the right to:

  • Request access to your data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Opt-out of marketing communications

To exercise your rights, contact: sales@tclhub.co.ke

8. Changes to This Policy

We may update this Privacy Policy when necessary. Updates will be posted on this page.